Pod Meeting Agenda October 22nd 4-5pm on Zoom

Pod meeting agenda October 2020

 

Thursday October 22^nd from 4-5 pm, join through Zoom invite.

 

(3^rd Years - Reminder to clarify who is leading meeting this week in your pod, faculty can help)

Modify agenda as you see fit!

Assign someone to take minutes, email to your Pod, Beth G and Denice, Tracey or Chrisaba

 

Introductions/Check-In – Who is new in your pod? Welcome to our team!!  Everyone please introduce yourselves and mention one way you have seen your team members step up in the last couple of weeks 😊

 

THANK YOU to everyone – please see Karin Skiba's email "Provider Productivity" which should have been forwarded to you by your manager. Highlights:

• Productivity in our clinics in September was at a 12-month high!!!
• Low staffing and the Covid pandemic make this truly incredible
• Thank you for your flexibility and patience as we are implementing new standard processes that will ultimately make us a more efficient team.  It has been tough lately and the leadership team hears and understands that.  You are all appreciated.
• Coming soon – Management Operating System (MOS), an approach to "Lean" rapid process improvement within each clinic. We will count on all associates to share ideas on how we can do things better at the clinic level, doing PDSA cycles to improve anything you'd like to focus on.

               

Diversity and Inclusion - Ivy Donaldson

Announcement to 144^th clinics - watch for Lunch and Learn Invite.  Please consider attending this, it is important to have conversations with all points of view!

84^th and Thornton we can do Lunch and Learns in the future as well

 

Clinic RN role – Hello from your RNs – Chelsea, Jenette, Samantha and Dawn

Intro to their role today if they are present, more info to come at next month's meeting

 

QI and Research Project Updates in each Pod

• Social Determinants of Health project update – All Pods, this project is underway!
• Other QI Project or Research project updates for your Pod  -  all 2^nd and 3^rd year residents please give a brief update!

 

Amwell glitches and tips –

For mobile phone logins to Amwell – After patients log in for their visit on Amwell on their phone, they can't receive a phone call from MA to check in or that will be recognized as their visit and the Amwell visit will be ended

Work-arounds - MAs can call 20 minutes ahead (patients can only log in 10 minutes before their visit) or they can call pt after the visit. Or visit can be rescheduled by MA for later in the session…

 

Any other tips or tricks to share with your pod?

  

Scheduling Covid testing –

Demand for testing has gone up so there may be delays in getting patients in to Church Ranch.  Providers will be notified if pt cannot get testing within 24 hours.   Clarification -  the hours have not decreased, just shifted. There are plans to increase appts, hiring more MAs

• Other sites are available for testing and patients will be given that information.

• MAs can reach out to their manager if they are interested in helping with this testing at Church Ranch (overtime approved for this)

 

Rapid Covid Tests in Clinic - Still working through the best process for each clinic with focus on safety for staff and patients in each location

Other testing sites will still be available, this will be one of several options 

Still awaiting reagent  

 

Calling out sick

Review the process for your clinic – for providers please call or text as early as possible, make sure you get a response

• Jen Stradley (residents and faculty call and message for all clinics): 303-548-9072

• Orchard 144^th: Tracey 720-346-4141
• 84^th: Denice 720-347-5235
• Thornton: Chrisaba 720-260-3390

 Also call Occ Health 303-673-7025 –  If you are a provider mention you are with the residency and ask to add permission to do virtual work to your work restriction

Please prioritize your health and the health of the whole team – stay home when you are sick, we have all been there or will be there at some point!

PLEASE also keep wearing masks and socially distancing when possible.  Numbers are on the rise dramatically in our area.

 

Additional Topics for Thornton

Staffing updates

Construction updates - what will it look like while it's happening?

Other ways to help each other – any things we can do to streamline processes, help the team, decrease patient callbacks or portal messages, etc?

 

Additional Agenda Topics for 84th

INR follow up appointments post PCP visit – David Alvarez

Processing IUD referrals - new workflow – Crystal Branham

Scheduling sick peds

Portal appts

Other ideas to help each other – any things we can do to streamline processes, help the team, decrease patient callbacks or portal messages, etc?

 

Additional Topics for 144^th

Other ideas to help each other – any things we can do to streamline processes, help each other, decrease patient callbacks or portal messages, etc?

 

Anything else?  

See you next month for an all-clinic pod meeting!

 

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