Agenda for Individual Pod Meeting 4/22/21 from 4-5 PM on Zoom

Individual Pod Meeting Agenda April 22, 2021 4-5pm

On Zoom – separate Outlook invite

 (3rd Years - Reminder to clarify who is leading meeting this week in your pod, faculty can help)

Assign someone to take minutes, email to your Pod, Beth G, Denice or Rachael

 

Welcome and introductions in your pod

Introduce any new team members who have joined us!

 

Interpreter Phone update -

Access to interpreters is critical to health equity for non-English-speaking patients.

New Service Available! Language Line Solutions has audio/video interpretation with a much faster connection time.

 

The extension is 84002 and the phone number is 1.833.319.0428.

Provide your first and last name and the patient's MRN.

For Video, instruction attached to set up. Can be used on laptops or any device w microphone/speaker  https://insight.languageline.com/   App available for cell phones too!

Our auth code is:  JFG6B3J88J

Language Carts will be coming in the future

 

Best practices for using interpretation - what can we do better?

Identifying the correct language for patients - often wrong in Epic

Other concerns and ideas?

 

Inbox coverage when providers are out – Epic and paper box – overall going better

Reminder to cover your inbox or designate someone to cover

Send coverage list to Alberta to put in EZ call

For providers on longer leaves, MAs can distribute paperwork to other providers physically in clinic

Other feedback on this?

 

Other Issues to discuss in your pod -  Options below, choose which you'd like to talk about -

-Epic messages - How is this going?  Ideas for improvement?

-Communication of results to patients

MAs spending time calling for normal results, often not a quick call.

Using the portal, especially for normal results

Reminder that for Mammograms done at SAN, Centura sends a letter

Other ideas?

-How do you know who is in clinic on a given day from the Integrated Care Team?

Is there a better way to communicate this?

Discussion of ways to better utilize ICT/BH resources now that we are back in person!

-Flu Vaccine Study at 84th - update

-Other issues?



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